Legal

Shipping & Returns Policy

Shipping and fulfillment

We ship within the United States. Shipping options, charges, destination eligibility, and expected dispatch timing are shown or confirmed during checkout. Dispatch estimates are not delivery guarantees. Only inventory released for sale is eligible for dispatch. Product pages identify available lot documentation and any applicable notice.

All sales final and returns

Once payment is verified and an order is accepted, all sales are final. Returns are not accepted because research compounds require controlled handling, except where required by applicable law or where Legacy BioLabs provides written return authorization. Do not send compounds back without instructions.

Damage, shortage, or incorrect item

Report a damaged, missing, or incorrect item within 48 hours of delivery. Include the order number, lot number, photographs of the shipping package and contents, and a short description of the issue. We will review documented fulfillment errors and determine the appropriate remedy for the affected item.

Delivery address and tracking

You are responsible for providing an accurate, secure delivery address and for monitoring tracking information. Contact us promptly if you believe there is a delivery issue. We cannot change a delivery address after a shipment has been handed to the carrier.

Contact

Contact support@legacybiolabs.com for a shipping or delivery issue.